Frequent Asked Questions
Shipping Information
Express delivery or air freight.
We will inspect the items before shipping and pack them securely. Your order will typically arrive within 3 to 20 days after shipment. Delivery times may vary depending on your location and the time of year. Once your order ships, we'll email you a tracking number so you can check its status.
Yes, we offer international shipping services, and many of our clients are located around the world.
Pearls are not particularly heavy or bulky, so we typically ship them via express delivery or air freight.
Payment
We accept PayPal transfers and Western Union money orders.
You can certainly trust us.
Orders & Returns
You can contact us via WhatsApp or email to inquire about products and pricing.The prices displayed on our website are retail prices. For wholesale pricing, please contact us via WhatsApp.
You don't have to register to place an order. Contact us via WhatsApp to place your order. We actually prefer you to reach out to us. We'd like to understand whether you're purchasing for personal use or for resale. We'll share our current best-selling pearls and pearl jewelry.
Yes, please contact us within 3 days of receiving your order. First, please do not open the packaging. Return shipping costs are the responsibility of the customer. Once we receive the returned item, we will process your refund. If you wish to request a return, please contact us via chat first.
If you wish to change your address, please contact us immediately. Once the shipment has been dispatched, it cannot be altered.
After the item is shipped, we will provide you with the tracking number.